PRIVACY

Privacy policy

Last updated: 9 July 2026

CampaignDrive Inc. ("CampaignDrive", "we", "us") respects your privacy and is committed to protecting personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Ontario.

1. Who we are

CampaignDrive Inc. is a full-service marketing agency incorporated in Ontario, Canada. Our registered office is at 80 Atlantic Avenue, Suite 200, Toronto, ON M6K 1X9. Business Number: 813427596 RC0001. For privacy enquiries, contact our Privacy Officer at [email protected] or +1 (416) 205-8347.

2. Scope

This policy applies to personal information collected through campaigndrive.life, our contact and enquiry forms, email correspondence, client engagements and any other channel where we identify ourselves as CampaignDrive. It does not cover third-party websites linked from our pages; those sites operate under their own privacy policies.

3. What personal information we collect

Depending on how you interact with us, we may collect:

  • Contact and identity information: name, email address, phone number, company name, job title and mailing address.
  • Enquiry and project information: messages you submit through our contact form, campaign briefs, budget ranges, channel preferences and documents you voluntarily share during discovery.
  • Technical information: IP address, browser type, device identifiers, pages visited, referral source and cookie data as described in our Cookie Policy.
  • Client engagement data: contracts, invoices, communication records, ad account access credentials (stored securely), creative approvals and reporting preferences.
  • Marketing consent records: timestamps and method of consent for commercial electronic messages under CASL.

We collect only information reasonably necessary for the purposes described below. We do not collect sensitive personal information such as health records, financial account numbers or government identifiers unless a specific engagement requires it and you provide it voluntarily with informed consent.

4. How we collect information

We collect personal information directly from you when you submit a form, send email, call our office, sign a contract or participate in a workshop. We may also collect limited technical data automatically through cookies and analytics tools when you browse our website, subject to your cookie preferences. For client campaigns, we may receive aggregated or pseudonymized audience data from advertising platforms on your behalf — this is handled under our client agreement and platform terms.

5. Purposes of collection and use

We use personal information for the following purposes:

  • Responding to enquiries and scheduling discovery sessions about marketing services.
  • Delivering contracted agency services including campaign strategy, paid media management, SEO, content production and analytics reporting.
  • Managing billing, contracts, project scope and client communications.
  • Improving our website, understanding visitor behaviour and measuring marketing effectiveness for our own brand.
  • Sending commercial electronic messages where you have provided express consent under CASL.
  • Complying with legal obligations, responding to regulatory requests and protecting our legitimate business interests.

We will not use your personal information for purposes materially different from those described without obtaining additional consent, except where permitted by law.

6. Legal bases and consent

Under PIPEDA, we rely on your knowledge and consent for the collection, use and disclosure of personal information, except where the law permits collection without consent. Implied consent may apply in limited circumstances — for example, when you provide your business card at an event and it is reasonable to contact you about related services. Express consent is required for:

  • Processing contact form submissions (via the consent_pipeda checkbox).
  • Sending marketing emails, newsletters or promotional messages (CASL express consent, documented separately).
  • Placing non-essential cookies (analytics, advertising, preferences) on your device.

You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal does not affect the lawfulness of processing before withdrawal.

7. Disclosure to third parties

We do not sell personal information. We may disclose information to:

  • Service providers and sub-processors who assist with hosting, email delivery, analytics, project management, accounting and advertising platform management — bound by confidentiality and data-processing terms.
  • Advertising platforms (Google, Meta, LinkedIn, etc.) when managing client campaigns, using data you authorize through platform agreements.
  • Professional advisers including lawyers and accountants, under privilege where applicable.
  • Regulators or law enforcement when required by valid legal process.

Sub-processors are selected for security practices compatible with PIPEDA. A current list of categories is available on request at [email protected].

8. Cross-border processing

Some service providers may process data in the United States or other jurisdictions. Where personal information crosses borders, we take reasonable steps to ensure comparable protection through contractual safeguards and provider due diligence. By using our services and consenting to data processing, you acknowledge that information may be stored or accessed outside Canada.

9. Retention

We retain personal information only as long as necessary for the purposes collected or as required by law:

  • Enquiry records: up to 24 months after last contact unless an engagement begins.
  • Client engagement records: duration of contract plus 7 years for tax and legal compliance.
  • Marketing consent records: duration of consent plus 3 years after withdrawal (CASL record-keeping).
  • Cookie consent preferences: 6 months, then re-prompted.
  • Server logs: up to 12 months.

When retention periods expire, information is securely deleted or anonymized.

10. Security

We implement administrative, technical and physical safeguards appropriate to the sensitivity of information held — including access controls, encrypted connections (HTTPS), password policies, limited staff access and secure disposal practices. No method of transmission over the internet is completely secure; we cannot guarantee absolute security but we respond promptly to suspected breaches in accordance with PIPEDA breach notification guidance.

11. Your rights

Under PIPEDA, you have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Withdraw consent for non-essential processing, subject to legal limits.
  • Challenge our compliance with PIPEDA by contacting us or the Office of the Privacy Commissioner of Canada.

Submit access or correction requests to [email protected]. We respond within 30 days unless an extension is permitted. We may verify your identity before releasing information.

12. Office of the Privacy Commissioner

If you are unsatisfied with our response, you may contact:

Office of the Privacy Commissioner of Canada
30 Victoria Street, Gatineau, QC K1A 1H3
Toll-free: 1-800-282-1376
Website: www.priv.gc.ca

13. CASL and marketing communications

Commercial electronic messages are sent only with valid express consent under Canada's Anti-Spam Legislation (CASL). Each message includes sender identification and a functioning unsubscribe mechanism. Unsubscribe requests are processed within 10 business days. Submitting a contact form or receiving a service proposal does not constitute marketing consent unless you separately opt in.

14. Cookies

Our website uses cookies as described in our Cookie Policy. Non-essential cookies are placed only after you provide consent through our cookie banner. You may change preferences at any time.

15. Children

Our services are directed at business professionals. We do not knowingly collect personal information from individuals under 16. If you believe we have collected such information, contact us for prompt deletion.

16. Automated decision-making

CampaignDrive does not make decisions based solely on automated processing of personal information that produce legal or similarly significant effects on individuals. Advertising platform algorithms (for example, Google Ads smart bidding) operate under platform terms when we manage client campaigns; those processes are governed by your agreements with the relevant platforms and our client contracts, not by automated profiling of website visitors.

17. Complaints and dispute resolution

If you have a privacy concern, contact our Privacy Officer first at [email protected]. We aim to resolve complaints fairly and promptly. If we cannot reach a satisfactory resolution, you may escalate to the Office of the Privacy Commissioner of Canada as described in Section 12. For client engagements, privacy matters may also be addressed through the terms of your service agreement.

18. Changes to this policy

We may update this policy to reflect legal, technical or business changes. Material updates will be posted on this page with a revised "Last updated" date. Continued use of our website after changes constitutes acceptance of the updated policy for non-contractual interactions.

19. Contact

CampaignDrive Inc. — Privacy Officer
80 Atlantic Avenue, Suite 200, Toronto, ON M6K 1X9, Canada
[email protected] · +1 (416) 205-8347